Industry
EdTech
Service We Provided
A web-based management platform used by K-12 schools across the United States to administer after-school enrichment programs, summer camps, and extended care. The system handles enrollment, class registration, attendance tracking, refunds, and purchases — serving program coordinators, instructors, and parents from a single interface.
01 — Build a QA process from scratch tailored to the platform's release cadence.
02 — Ensure consistent functionality for three distinct user groups: administrators, instructors, and parents.
03 — Validate payment flows across multiple methods and edge case scenarios.
04 — Maintain cross-browser and cross-device coverage for a geographically distributed user base.
Test Planning — Designed a QA strategy and full test plan aligned to the platform's sprint-based development workflow.
Functional & Non-functional Testing — Covered all core platform features including registration flows, payment processing, attendance, and refund handling.
Usability Testing — Validated that each user role — administrator, instructor, parent — could navigate the platform without friction.
Cross-environment Coverage — Executed cross-platform testing across web, iOS, and Android; cross-browser testing across Chrome, Edge, and Safari.
Payment Testing — Covered multiple payment methods and failure scenarios end-to-end.
Defect Management — Maintained structured bug reports with clear reproduction steps, severity classification, and fix verification throughout.
Challenge 1 — Three user types, three different expectations Administrators need operational precision, instructors need simplicity, parents need clarity. We structured usability testing around each role separately rather than treating the platform as a single surface.
Challenge 2 — Payment reliability Payment flows required zero tolerance for edge case failures. We mapped all supported methods and failure scenarios into dedicated test coverage, running payment testing as a standalone cycle before each release.
Test Management: Test plans, checklists, test cases maintained throughout the engagement
Platforms Covered: Web, iOS, Android
Browsers Covered: Chrome, Edge, Safari
Defect Tracking: Bug reports with reproduction steps, severity classification, fix verification
The client shipped a more stable product with a QA process that fit how their team actually worked. Each release went out with documented coverage and verified functionality — giving the development team confidence in what they were deploying and reducing post-release firefighting.
See how we've helped product companies ship faster, scale smarter, and wow users.
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